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Post by dazza on Mar 28, 2008 17:31:37 GMT
Hi Martin,
I still haven't received my refund either, hopefully it will be early next week, can't see it taking much longer at all.
Dazza
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Post by martin on Apr 2, 2008 9:38:44 GMT
I have emailed SecureTicket enquiring about the lateness of my refund but have received no reply. For whatever reason I believe they are holding back these refunds since as I have indicated before it only takes 48hrs to refund a credit card transaction.
Martin
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Post by martin on Apr 3, 2008 10:08:57 GMT
I am pleased to say that following my email chaser yesterday my tickets have now been refunded (less booking fee).
Martin
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Post by dazza on Apr 3, 2008 16:08:24 GMT
Hi Martin,
That's good news, I haven't checked my account yet but hopefully that means I will have received my refund too.
Dazza
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Post by stephany on Apr 7, 2008 6:31:57 GMT
I still haven't received a refund so I'm definitely going to email them too.
Stephany
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Post by dazza on Apr 7, 2008 16:25:42 GMT
Hi Stephany,
I have just checked my account and I have still yet to receive my refund either so I will also be sending them an e-mail.
Dazza
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Post by stephany on Apr 7, 2008 18:07:49 GMT
Hi Dazza,
I have received an answer from SecurityTicket. They apologized and said the refund has been processed and should appear on my credit card statement in no time.
Stephany
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Post by dazza on Apr 9, 2008 16:19:51 GMT
Hi Everyone,
Unfortunatly I have still not received my refund. I had an apologetic e-mail back from Secure Ticket yesterday who informed me that the refund has now been processed. It is still not there so I have just sent another e-mail.
Dazza
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Post by stephen78 on Apr 9, 2008 17:50:52 GMT
Did any person actually receive a gift pack? I had paid for a VIP ticket for St Paul's and accepted transferring to Bury St Edmunds.
I am glad I went to the concert, but feel slightly cheated after no receiving anything as compensation for an extra 1 1/2 hour journey and £15 extra travelling costs.
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Post by dazza on Apr 9, 2008 17:56:25 GMT
Hi Stephen,
You are probably best contacting Secure Ticket about it, I can't say for certain but I am sure I over heard somebody say they were giving them out at York. I don't know what is included in them.
Dazza
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Post by stephany on Apr 10, 2008 5:24:32 GMT
Hi Dazza, Still nothing for me either. I'm also sending another email  EDIT: they told me to wait until Monday. We'll see. Stephany |
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Post by dazza on Apr 10, 2008 16:55:27 GMT
Hi Stephany,
I got the same response, something about them changing systems and that it should be in by Monday.. we can but hope! ;D
Dazza
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Post by keithp on Apr 11, 2008 10:05:00 GMT
Its rather worrying that you have to wait nearly 2 weeks after the performance was scheduled to take place to get money back. The only time I have been in the 'cancellation beyond our control' position myself, I have received the refund before the date of the show  Hope your money arrives very soon. |
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Post by martin on Apr 11, 2008 11:22:42 GMT
I received an email from James Wright at SecureTicket today apologising for the delay in refunding my tickets but should be processed by Monday. Mmmm, I got my refund last week !  Martin |
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Post by dazza on Apr 11, 2008 16:38:11 GMT
Hi Everyone,
I have now received my refund.
Dazza
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